Senior Training Specialist

Who we are

Samsara (NYSE: IOT) pioneers the Connected Operations™ Cloud, enabling organizations reliant on physical operations to harness IoT data for actionable insights and improved efficiency. We aim to enhance the safety, efficiency, and sustainability of the industries that power our global economy, including agriculture, construction, field services, transportation, and manufacturing. As a recently public company, Samsara offers the autonomy and support to make a significant impact while building for the long term.

About the Role

Samsara's Customer & Partner Education team is looking for a trainer to scale our reach and customer support globally. As a Sr. Technical Trainer focused primarily on our Scale segment (Commercial and Mid-market accounts), you will help thousands of customers derive immediate value from our connected operations platform. Through one-to-many digital programs, live webinars, and cohort-based training sessions, you will guide customers through structured learning journeys, make complex platform concepts accessible and actionable, and ensure success at every stage of their journey across various industries Samsara serves.

This is a remote position open to candidates residing in the US, with specific exclusions (Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.).

You should apply if:

• You want to impact the industries that run our world: Every session you deliver can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
• You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges. With a growth mindset and a desire to learn, you will strategically design and deliver training that helps keep operations safe, efficient, and sustainable.
• You are a natural relationship builder: Whether with customers or cross-functional teams at Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: This role offers plenty of autonomy and opportunities to master your craft in a hyper-growth environment.
• You want to be with the best: At Samsara, we win together, celebrate together, and support each other. You will be surrounded by the best and brightest professionals.

In this role, you will:

• Build, deliver, and facilitate cohort-based one-to-many programs for customers, guiding groups through structured learning journeys from onboarding through advanced product adoption.
• Design new, innovative experiences tying together physical and digital assets to live sessions and/or Community experiences.
• Produce new and leverage existing training materials in accordance with team standards and brand guidelines; adapt existing materials to reflect product changes and audience needs.
• Proactively leverage in-house and external tools and platforms to optimize the training you deliver (e.g., Samsara Community, in-house AI tools; Slido).
• Demonstrate expertise across the Samsara platform and show confidence in fielding a wide range of customer questions during live sessions.
• Manage all live session logistics, including training registration, session delivery, Q&A facilitation, polling, and post-session follow-up resources.
• Collaborate closely with the CS Scale team as well as the rest of the Education team to shape content for live training and share customer feedback from training events.
• Identify common knowledge gaps across the Scale customer base and partner with Customer Success and Product teams to address them through programming.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• Excellent communication, presentation, and facilitation skills. You make complex platform concepts clear and compelling for large, diverse audiences, both in your verbal delivery and in the materials you produce.
• Demonstrated experience delivering at-scale programs and live webinars or vILT to external audiences.
• Excellent interpersonal skills. You’re dynamic and enthusiastic, and you connect well with people at any level of an organization.
• Ability to build digital learning assets when needed, e.g., video tutorials, job aids, and presentation decks, using AI models, authoring and editing tools.
• A working grasp of instructional design: you structure content around clear learning objectives and can help shape a program, not just deliver it.
• Self-directed and analytical. You can teach yourself new products and tools quickly and assess what customers most need to know.
• Ability to analyze engagement and impact data, then iterate on your content to improve what’s working and fix what isn’t.
• Strong prioritization skills. You handle multiple programs and sessions concurrently while staying organized, methodical, and detail-oriented.
• An eye for detail and polish in everything you produce.
• Comfortable working independently and as part of a team.
• 3–4 years of experience teaching or delivering training, with at least 1 year in a one-to-many or scaled delivery model.

An ideal candidate also has:

• Familiarity with webinar and virtual classroom platforms and tools.
• Experience with LMS and Community platforms, and customer education content development tools.
• Background in SaaS product training.

Compensation

Annual Base Salary: $80,622.50—$108,400 USD. The base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience.

Total Rewards

Samsara offers above-market total compensation through base salary, performance-based bonus/variable pay, and equity (for eligible roles). We meaningfully differentiate pay for our top performers. Beyond compensation, we provide a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more.