Client Director - Northeast

Client Director (Remote)

Nexthink is seeking a highly accomplished Client Director to own and manage its most important and complex enterprise relationships. This is a strategic account management role focused on driving renewals, expanding platform adoption, and building deep, multi-threaded CxO-level relationships to foster customer loyalty and significant revenue growth.

What You'll Own

• Executive Relationship Management: Build and deepen multi-level relationships within assigned accounts, engaging stakeholders from IT teams to C-suite executives, acting as a trusted advisor.
• Account Growth and Expansion: Develop and execute strategic account plans to drive license expansion, professional services adoption, and achieve renewal excellence.
• Strategic Value Delivery: Partner with clients to create outcomes-driven roadmaps aligning Nexthink's platform with their business priorities and ensuring measurable value realization.
• Virtual Team Leadership: Orchestrate internal Nexthink resources across functions and geographies to deliver an outstanding client experience, setting strategy and ensuring accountability.
• Global Account Development: Manage worldwide deployment and development of assigned accounts, coordinating global resources for consistent, high-impact engagement.
• Financial Performance: Own the book of business, achieving targets across licenses, renewals, and professional services, with full accountability for the commercial health of the portfolio.

Qualifications

#### Experience

• 10+ years of enterprise technology sales or account leadership experience with a proven track record of exceeding multi-million dollar revenue targets.
• 2+ years in a Client Director, Strategic Account Executive, or equivalent role managing and growing large, complex enterprise accounts.
• Direct experience in IT Service Management, IT Operations Management, Digital Employee Experience, or adjacent enterprise software categories.
• Demonstrated success engaging and influencing at the executive level (CIO, CHRO, C-suite).

#### What Sets You Apart

• Strategic thinker and skilled operator with the ability to build long-term account visions and achieve short-term goals.
• Disciplined pipeline management and rigorous qualification skills.
• Natural relationship builder with a reputation for trustworthiness.
• Intellectually curious and a fast learner, able to adapt to a dynamic market.
• Ability to lead virtual teams by influence.
• Possesses the drive of a seller combined with the credibility of a trusted advisor.

Why Nexthink — Why Now

• Market Leadership: Nexthink is a recognized category creator and global leader in Digital Employee Experience (DEX).
• Executive Access: Opportunity to engage with C-suite leaders at the world's largest enterprises.
• Significant Earning Potential: High upside tied to growth and value delivery within strategic accounts.
• Impactful Product: Nexthink solves critical business problems, driving ROI through cost reduction, productivity improvements, and transformation.
• Investment in You: Access to dedicated Solution Consulting, Professional Services, and executive support.

Additional Information

• Compensation: Base salary $180,000-216,000 gross per year, with total on-target earnings (OTE) range of $300,000-360,000, plus potential for commissions above OTE.
• Benefits: 100% covered company benefits (health, dental, vision), life insurance, long-term disability, accidental death/personal loss coverage.
• Time Off: Flexible Hours, unlimited vacation (on top of 15 holidays), 3 volunteering days.
• Work Model: Hybrid work model with structured onboarding.
• Professional Development: Free access to professional training platforms.
• Family Leave: Up to 16 weeks paid leave for birthing/primary caregivers, 6 weeks for secondary caregivers.
• Retirement: 401(k) plan with up to 4% company matching.
• Referral Bonuses: Bonuses for referring successful hires.
• Location: Remote.