Senior Implementation Business Analyst

About StarCompliance

StarCompliance software offers highly configurable web-based applications, which automate firm-wide business processes to increase compliance workflow efficiencies while reducing operational risks.

About the Role

The Business Analyst is a client-facing role with primary responsibilities for soliciting system configuration requirements and providing implementation services. This involves being an intermediary between the end client, R&D/Product, customer support, and Sales. Through the life cycle of implementations, the Business Analyst will also identify new feature requests and enhancements.

Responsibilities

• Lead the discovery and documentation of client-defined configuration requirements.
• Develop and deliver Functional and Target Configuration Specifications, ensuring formal client approval and sign-off.
• Configure the StarCompliance application according to agreed specifications and best practices.
• Support clients through the initial rollout and adoption of the platform across their organization.
• Deliver tailored client training sessions and provide expert implementation support during the deployment phase.
• Facilitate structured user feedback sessions to identify problem areas and clarify feature requests.
• Identify, assess, and escalate delivery risks; collaborate with Professional Services leadership and Relationship Management teams to drive timely resolution.
• Partner closely with Product Management and QA to validate new features and fixes; oversee defect triage, prioritization, and resolution.
• Transition clients seamlessly to Customer Support post-implementation for ongoing service continuity.
• Contribute to the evolution of internal delivery frameworks, including templates, playbooks, and best practices.
• Collaborate cross-functionally to maintain strong client satisfaction and retention, ensuring consistent communication and expectation management throughout the project lifecycle.

Skills

• Minimum of 5+ years’ experience in a client-facing Business Analyst or Implementation Consultant role within software or information services.
• Exceptional stakeholder management skills, with demonstrated success engaging client business users, technical teams, and senior executives.
• Strong influencing and negotiation skills.
• Strong organizational skills and high attention to detail.
• Strong oral, written, presentation and interpersonal communication skills.
• Driven, proactive, positive attitude.
• Strong analytical, requirements gathering and problem-solving skills.
• Excellent written and verbal skills to document project requirements and track milestones.
• Excellent attention to detail with a disciplined, process-driven delivery approach.
• Hands-on experience migrating clients from legacy or third-party solutions.
• Financial compliance experience preferred.
• Experience collaborating across global teams and time zones preferred.
• Previous experience of Agile delivery practices (Scrum/Kanban ceremonies, writing user stories/acceptance criteria, and using tools such as Jira/Confluence) preferred.
• Experience defining, implementing, or supporting enterprise software solutions in financial services preferred.
• Knowledge of codes of ethics, conflicts of interest, personal account dealing, or MNPI handling beneficial.
• Familiarity with regulatory frameworks such as SEC, FINRA, FCA, or SMCR advantageous.

Minimum Requirements

• Education: Bachelor’s degree in Business, Information Systems, Computer Science, or a related discipline (or equivalent practical experience).
• Experience: Minimum of 5 years of relevant experience in business analysis, systems implementation, or process improvement within a technology or operations environment.
• Technical Proficiency: Working knowledge of business applications, system integrations, and data reporting tools.
• Communication: Ability to translate complex requirements into clear documentation for both technical and non-technical stakeholders.

Additional Information

• Travel to client site may be required.
• All positions require pre-employment screening, including background investigations (criminal record history, consumer credit, employment history, qualifications, and education checks), due to potential access to highly sensitive financial and compliance information. Candidates must be trustworthy and possess a heightened sensitivity to protecting confidential financial and professional information.
• StarCompliance may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications and analyzing resumes, but final hiring decisions are made by humans.