IT Generalist - Field Technician

Job Title: IT Generalist/Field Technician

Company: Otterbein Senior Life

Location: Lebanon, OH

Employment Type: Full-Time, Salaried

Now Offering: DailyPay

About Otterbein Senior Life:

For over 100 years, Otterbein has been dedicated to providing high-quality, person-centered senior care. As a non-profit organization, their focus remains on residents' well-being, offering various living options and care services across Ohio and Indiana. They foster a culture where employees are "Partners in Caring," emphasizing teamwork, kindness, and a shared commitment to compassionate service.

About the Position:

The IT Generalist/Field Technician will be responsible for performing general maintenance, providing end-user support, and analyzing, troubleshooting, and repairing computer systems, hardware, and peripheral equipment. This role requires frequent travel to all Otterbein sites, offering a dynamic work environment supporting a broad range of technology needs.

Responsibilities:

• Support Center: Respond to calls, emails, and tickets to resolve end-user issues via remote or hands-on support.
• Equipment Management: Repair, rebuild, prepare, and deploy new equipment, including end-user devices (computers, phones) and enterprise equipment (firewalls, switches, access points, UPS units).
• System Support: Resolve dial tone and other phone system issues.
• Documentation: Maintain inventory, support center, hardware, and software documentation.
• System Oversight: Support organization-wide Hikvision Camera System and server-based Nurse & Emergency Call Systems.
• Collaboration: Assess, design, implement, troubleshoot, monitor, and improve the organization’s network and technology infrastructure in collaboration with other teams.

Qualifications:

• Minimum 2 years of experience supporting the IT needs of multiple locations.
• Customer-first mentality.
• Proficient with MS Office Suite, including Microsoft 365.
• Knowledge and working experience with Active Directory.
• Knowledge and working experience with Microsoft Windows Operating Systems.
• Knowledge of network cabling.
• Cisco VoIP experience.
• Organized and detail-oriented.
• A+ certification (additional IT-related certifications are a plus).
• BS degree in an IT or business-related major, or equivalent work experience.
• Experience with Office365 in a hybrid environment.
• Ability to lift up to 75 lbs, climb ladders, and maneuver in cramped IT closets.
• Strong written, verbal, and interpersonal communication skills; ability to work independently and in a team.
• Must have reliable transportation and be willing to travel locally or regionally.

Benefits:

• Health & Wellness: Medical Insurance (with free virtual doctor visits), Vision & Dental Insurance, Pet Insurance, Life Insurance, Employee Assistance Program (EAP).
• Financial Security: 401(k) Retirement Savings Plan with company match, Paid Time Off (PTO), Paid Holidays, Access to DailyPay, Tuition Reimbursement (up to $5,250/year for any field), Tuition Discounts (University of Cincinnati, University of Toledo, Hondros College), Employee-Sponsored Crisis Fund, Legal & Identity Theft Protection.
• Growth & Development: University Partnerships for tuition discounts, Multiple Partner Discounts, Access to extensive personal and professional development materials.

Why work for Otterbein SeniorLife:

Join a mission-driven organization with over 100 years of experience in senior care. As a non-profit, Otterbein is committed to its residents and fosters a supportive, team-oriented environment where employees are valued as "Partners in Caring."