Customer Experience Specialist

About Remote

Remote is dedicated to solving the complex challenge of global employment compliance for organizations worldwide. We enable businesses of all sizes to recruit, pay, and manage international teams with ease. Our core values drive our future-focused, asynchronous, and globally distributed work culture, with team members spanning six continents. Innovation, including the integration of Automation and AI, is a cornerstone of every role. We encourage diverse talents and experiences to help build the best-in-class HR platform. Join us and define the future of work!

The Position

The Mobility team is central to Remote's mission of building a worldwide talent community. They ensure smooth international employee transitions, manage local legal adherence, and provide comprehensive immigration and relocation assistance. This critical function allows Remote and its clients to secure top global talent, underpinned by a strong commitment to risk management and clear stakeholder communication. The team continuously refines processes for remote work and business travel compliance, positioning Remote at the forefront of global mobility.

Their collaborative approach, blending hands-on immigration management with strategic vendor partnerships, ensures seamless transitions for Remote employees, enhancing our global mobility programs and reinforcing our leadership in the global talent market.

Join Remote at a pivotal time as a Mobility Manager within our Onboarding and Mobility team. This role offers a unique chance to make a significant impact on the global employment landscape.

What You Bring

• Demonstrated experience managing a remote-first, high-volume operational team.
• A people-first leader capable of operating independently and taking ownership of team results.
• Proven experience in immigration compliance, global mobility, or similar roles.
• A clear understanding of immigration processes and compliance.
• Ability to thrive in a fast-paced, dynamic environment.
• Previous experience in the tech industry or a hyper-growth/scaling environment is ideal.
• Fluent English (written and spoken); additional languages are a plus.
• Experience working remotely is a plus.

Key Responsibilities: People Manager

• Independently deliver on team objectives, understanding their impact on the broader Mobility team and related departments.
• Invest time and energy in developing self and others to improve performance and gain new knowledge.
• Provide ongoing support and constructive coaching to enhance employee effectiveness.
• Create long and short-term strategies aligned with Mobility's vision and goals, setting targets to meet timelines.
• Report to Senior Management on metrics, targets, and project alignment.
• Review team budgets and ensure adherence.
• Oversee the development of processes and procedures for prompt and accurate processing and monitoring of immigration and visa applications.
• Manage the preparation of documentation for new service offerings and organize training materials for other departments.
• Utilize multiple data sources to analyze and resolve complex issues.
• Possess advanced knowledge within a professional area and basic knowledge across all immigration domains.
• Lead projects, delegate tasks, guide team members, and act as a go-to resource for Mobility Specialists.
• Maintain regular contact with key colleagues and stakeholders through formal and informal opportunities to strengthen relationships.
• Recognize group interactions and adapt communication styles for different situations and audiences.
• Seek to understand relevant stakeholders' current and future needs and customize services accordingly.
• Proactively identify new ideas and opportunities from multiple immigration sources to improve productivity.
• Leverage AI and automation as a natural part of the workflow to drive efficiency and reduce manual effort in immigration operations.
• View difficult situations and problems as opportunities for improvement.

Practicals

• Reporting to: Sr Manager, Mobility
• Team: Mobility
• Location: APAC
• Start Date: As soon as possible

Application Process

1. Interview with Recruiter
2. Interview with Future Manager
3. Interview with Team Members
4. Bar Raiser Interview
5. Prior employment verification check
6. Offer

Compensation & Benefits

• Annual Salary Range: $48,300—$122,350 USD
• Total Rewards Philosophy: Fair, unbiased compensation and equity, competitive benefits, and pay above in-location rates. Salary bands are wide due to international operations and geo-based pay differentials. Actual pay depends on location, skills, experience, training, business needs, and market demand.

Benefits & Perks

• Work from anywhere
• Flexible paid time off
• Flexible working hours (async)
• 16 weeks paid parental leave
• Mental health support services
• Stock options
• Learning budget
• Home office budget & IT equipment
• Budget for local in-person social events or co-working spaces

How You’ll Plan Your Day (and Life)

We operate asynchronously, allowing you to plan your schedule around your life. You will be empowered to take ownership and be proactive, defaulting to action. Your work-life balance is prioritized, and you're encouraged to put yourself and your family first.

How to Apply

1. Fill out the form and upload your CV in PDF format.
2. Applications and CVs should be submitted in English.
3. If you don't have an up-to-date CV, you can submit a copy of your LinkedIn profile.

We accept applications on an ongoing basis.