Absolvent BWL / VWL / Wirtschaftsingenieur als Einstieg in die Beratung - Vollzeit (m/w/d)

About Quince

Founded in 2018, Quince challenges the notion that high-quality essentials must be expensive. Our mission is to offer exceptional craftsmanship and timeless design at low prices, produced fairly and sustainably through a direct-to-consumer (DTC) model. We leverage AI, analytics, and automation to disrupt retail, guided by our core values: Customer First, High Quality, Essential Design, Always a Better Deal, and Social & Environmental Responsibility. Partnering with world-class manufacturers, we serve millions of customers and are rapidly scaling with strong investor backing.

Our Team and Success

Join a high-performing team redefining quality, value, and sustainability in modern retail. Quince is a destination for builders, innovators, and operators challenging the status quo to create a new category of luxury-democratizing products at radically low prices. Our mission demands a world-class team committed to excellence. If impact, growth, and purpose motivate you, you'll find a strong sense of belonging here.

The Role: Customer Experience Specialist

Be the human heartbeat behind Quince. You will connect with customers across chat, email, phone, and social channels, delivering thoughtful service, timeless quality, and trust in every interaction.

Responsibilities

• Own each customer interaction from start to finish, ensuring clarity, care, and confidence.
• Resolve issues with empathy, turning challenges into positive experiences.
• Navigate tools efficiently while maintaining a human touch.
• Share insights and recurring patterns to help improve the overall customer experience.
• Become a product expert to guide customers authentically.

What Success Looks Like

• CSAT ≥ 4.8/5
• First-Contact Resolution ≥ 80%
• QA Score ≥ 95%
• Meets SLAs (chat ≤ 60s, email ≤ 4h, phone ASA ≤ 60s)
• Contributes at least one actionable improvement per month

What You Bring

• Digital Intelligence: Comfortable adopting new tools to enhance service.
• Empathy & Brand Ambassadorship: Builds loyalty through warm, polished, and authentic interactions.
• Ownership: Takes full responsibility for outcomes and anticipates customer needs.
• Adaptability: Thrives amid change while maintaining calm and consistency.

Growth Opportunities

• Specialist Tracks: Category Expert (Home, Jewelry, Health/Wellness)
• Leadership Tracks: Senior Associate → Team Lead → CX Manager
• Enablement Tracks: Quality & Training or Workforce Management

Why You’ll Love Working Here

• Impactful work shaping customer loyalty.
• Culture of ownership and autonomy.
• Continuous growth in a fast-paced, luxury-brand environment.
• Beautiful products, transparent pricing, and happy customers.

Compensation & Benefits

• $23/hour with tenure-based increases.
• Up to $1,000/month performance bonus.
• 3-week paid training and onboarding.
• Set schedule with guaranteed hours.
• Medical, dental, vision, life, disability, 401(k), and more.
• Referral bonuses of up to $1,000.

Qualifications

Required:

• High School diploma or GED.
• Minimum 4 years of customer service experience.
• Proven ability to build relationships and resolve issues effectively in a remote environment while communicating clearly and professionally.
• Dedicated, quiet workspace and reliable high-speed internet (75+ Mbps download / 10+ Mbps upload).

Note: Every Customer Experience Specialist has a 90-day introductory period, and successful completion is required.

Why Quince?

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

Equal Opportunity & Hiring Integrity

Quince provides equal employment opportunities and prohibits discrimination and harassment. We are committed to providing reasonable accommodations for individuals with disabilities. Employment is contingent upon successful completion of a background check. Beware of Frauds: Initial communication is via official Quince email addresses; beware of deviations. Personal data will not be solicited during the application phase. Offers are merit-based.