ServiceNow Configuration Engineer

About Zaelab

Zaelab is dedicated to building and fostering an inclusive, accessible environment where all employees feel valued, respected, and supported. We are committed to creating a diverse culture where talented individuals can thrive. Zaelab is proud to be an equal-opportunity employer.

The Role

Zaelab is seeking a ServiceNow Configuration Engineer to join our growing ServiceNow practice. This role will focus on configuring and supporting ServiceNow solutions that enable order management, order orchestration, fulfillment, and customer-facing business processes. We are particularly interested in candidates with experience in ServiceNow Order Management (OM), Sales and Order Management (SOM), Telecommunications Service Management (TSM), Customer Service Management (CSM), or other order-management-adjacent ServiceNow products, as our work sits at the intersection of ServiceNow and complex commerce ecosystems.

Your Responsibilities

• Configure and maintain ServiceNow solutions supporting order management, order fulfillment, and customer-facing business processes.
• Design and configure workflows, Flow Designer automations, business rules, UI policies, forms, and platform capabilities.
• Support implementations and enhancements involving ServiceNow Order Management (OM), Sales and Order Management (SOM), Telecommunications Service Management (TSM), Customer Service Management (CSM), and related products.
• Collaborate with architects, business analysts, developers, and client stakeholders to translate business requirements into scalable ServiceNow solutions.
• Configure integrations between ServiceNow and enterprise platforms such as CRM, CPQ, ERP, billing, and fulfillment systems.
• Participate in requirements gathering, solution design, testing, deployment, and production support activities.
• Troubleshoot and resolve configuration issues while following ServiceNow best practices and governance standards.
• Contribute to Agile delivery teams through sprint planning, estimation, testing, and release activities.
• Create and maintain technical documentation for configurations, integrations, and processes.

Requirements

• 3+ years of hands-on ServiceNow configuration or development experience.
• Strong experience with Flow Designer, workflows, business rules, client scripts, UI policies, and platform configuration.
• Experience working directly with business stakeholders to translate requirements into technical solutions.
• Strong understanding of ServiceNow platform architecture and best practices.
• Experience working within Agile delivery environments.
• Experience with ServiceNow Order Management (OM) or Sales and Order Management (SOM).
• Experience with Telecommunications Service Management (TSM), Customer Service Management (CSM), or other order-management-adjacent ServiceNow products.
• Understanding of Lead-to-Cash, Order-to-Cash, order orchestration, fulfillment, or service provisioning processes.
• Experience integrating ServiceNow with CRM, CPQ, ERP, billing, or fulfillment platforms.
• ServiceNow Certified System Administrator (CSA) or other ServiceNow certifications are a plus.

Benefits

• Unlimited Vacation/PTO
• Fully remote and distributed teams
• Paid Parental Leave
• Ongoing training and education opportunities
• 0% Bureaucracy Culture - Focus is on responsibilities, not title

Commitment to Inclusion

Like what you see but don’t meet every requirement? Apply anyway! Studies show that various groups are less likely to apply unless they meet every requirement. At Zaelab, we are committed to building and fostering an inclusive and accessible environment. We are dedicated to creating a diverse culture where talented individuals can thrive.

Equal Opportunity Employer & Accommodations

Zaelab is proud to be an equal-opportunity employer. We are committed to providing accommodations. If you require accommodation, we will work with you to meet your needs. We use [Placeholder for background check service] to confirm identity and employment eligibility. All information shared will be treated with care, used solely for recruitment purposes, and will not be sold to other companies for marketing. Please review our privacy policy for details.

AI in Hiring

As part of our hiring process, AI-based tools are used to support the initial review of applications. However, our People Ops team carefully reviews all applications and makes the final decisions on candidate progression.