Maintenance Contract & Billing Specialist EDL GmbH

Maintenance Contract & Billing Administrator (m/f/d)

About our company:
EDL is a leading European provider of software solutions for Radiology Information Systems (RIS), Picture Archiving and Communication Systems (PACS), teleradiology, nuclear medicine, and AI-powered imaging solutions. With 180 employees and revenue of €30 million in 2025, EDL is the market leader in France and Switzerland and continues to expand across Belgium, Austria, and Germany. Our presence in Germany has grown significantly in recent years through targeted expansion and the integration of Penta Services. We are now accelerating our development in this market through a major acquisition currently underway, which will further strengthen our position and support our long-term growth ambitions in the region.

About the Role:
We are looking for a Maintenance Contract & Billing Specialist (m/f/d) to manage the full lifecycle of maintenance and software support contracts while ensuring accurate and timely invoicing. This role serves as a key interface between customers, Sales, Service, Finance, and Legal teams, ensuring contractual compliance and efficient billing processes.

Key Responsibilities:

• Manage maintenance, support, and software service contracts throughout their lifecycle (creation, renewal, amendment, termination, and archiving)
• Monitor contract renewals, pricing updates, and inflation indexation where applicable
• Maintain and update contract and customer data in internal systems
• Prepare, review, and issue maintenance invoices in accordance with contractual terms
• Ensure billing accuracy and compliance with signed agreements
• Track payments and support collection activities for overdue invoices
• Manage purchase orders and administrative validation processes
• Act as the primary contact for customer inquiries related to contracts and billing
• Collaborate closely with Sales, Service, Finance, and Legal teams
• Prepare regular reports and maintain contract and billing dashboards
• Contribute to process improvements and ensure compliance with internal procedures

Qualifications & Experience:

• 2–4 years of experience in contract administration, billing, order management, or a similar role
• Good understanding of maintenance, service, and software support contracts
• Basic knowledge of contract law and software licensing agreements
• Experience reviewing contractual terms and supporting contract renewals and pricing adjustments
• Strong organizational skills and attention to detail
• Proficiency with ERP systems (SAP preferred) and Microsoft Office, especially Excel
• Customer-focused with excellent communication skills
• Fluent German and good English language skills

What We Offer:

• An international and collaborative work environment
• A varied role combining contract management, customer interaction, and billing responsibilities
• Opportunities for professional growth and development
• Competitive salary and benefits package

Location: Bochum or Mannheim, Germany
Employment Type: Full-time