✨ AI Insights & Summary
Agile IT presents a unique opportunity for a Named Account Licensing Manager, focusing on the critical Defense Industrial Base sector. This "white-glove" role is designed for a relationship-oriented individual who excels at navigating the complexities of Microsoft licensing to provide unparalleled support to their most important clients. If you possess a deep understanding of Microsoft 365 and Azure licensing, a passion for client advocacy, and the desire to be the go-to licensing authority both externally and internally, this fully remote position offers a chance to make a significant impact while enjoying autonomy and a mission-driven work environment.
Company Description
Agile IT is a Microsoft AOS-G partner and Cyber AB Registered Practitioner Organization (RPO) dedicated to serving the Defense Industrial Base (DIB). We specialize in helping defense contractors achieve CMMC compliance and operate securely within Microsoft cloud environments, supporting critical industries like aerospace and defense. As we enter a high-growth phase, we are expanding our team to ensure our most important customers receive exceptional, personalized service.
Job Description: Role Summary
This is a premier, client-facing role dedicated to providing exceptional licensing support for Agile IT's most important named accounts. You will act as the primary licensing partner, deeply understanding each customer's environment, anticipating their needs, and making Microsoft licensing seamless for them. Internally, you will serve as the licensing authority, mentoring Account Executives, participating in sales calls, and ensuring the optimal Microsoft solution is recommended. This role requires a blend of detective work, client advocacy, and a commitment to delivering solutions with patience and expertise.
What You’ll Own
- Named Account Concierge: Serve as the dedicated licensing point of contact for our highest-value accounts. Build deep relationships, respond with urgency, and provide exceptional service, making customers feel they have an expert on speed dial.
- Licensing Solution Advisor: Advise customers on the optimal Microsoft 365 and Azure licensing structures, balancing cost, compliance, and growth. Translate complex licensing documentation into clear, confident guidance.
- Sales Enablement Authority: Partner with Account Executives on active deals, joining sales calls to scope and validate licensing. Act as the escalation path for licensing questions, ensuring the correct solution is sold.
- Internal Licensing Coach: Train and mentor internal teams on Microsoft licensing programs, products, and best practices, enhancing the organization's overall licensing knowledge.
- Ticket Detective: Own and resolve licensing tickets and customer requests, often starting with incomplete information. Identify underlying needs, chase down answers, and ensure thorough resolution.
What This Role Does Not Include:
- Technical troubleshooting, system configuration, or hands-on IT work.
- Azure architecture, deployment, or consumption optimization.
- Microsoft 365 administration or technical support.
Qualifications
Required Qualifications:
- A relationship-first mindset and a genuine drive to take care of customers.
- 3+ years of experience with Microsoft 365 and/or Azure licensing, including GCC and GCC High licensing.
- Deep knowledge of Microsoft 365 products, features, and licensing models.
- Strong attention to detail and accuracy.
- Ability to research and interpret Microsoft licensing documentation.
- Experience advising customers or internal stakeholders on licensing decisions.
- Excellent written and verbal communication skills.
- Experience with ticketing systems and managing customer requests.
- Comfortable working in a remote environment.
- Self-motivated.
Preferred Qualifications:
- Experience with Microsoft CSP, EA, or AOS-G programs.
- Working knowledge of Microsoft Partner Center.
- Familiarity with CMMC compliance requirements.
- Experience with Autotask PSA or similar ticketing systems.
Additional Information
- Reports to the Sales Manager.
- Fully remote position.
- Certification expectation: MS-102 (Microsoft 365 Administrator) and current Microsoft licensing certifications, to be achieved within the first 6 months with support from Agile IT training resources.
Agile IT runs on its RISE values: Reliability, Integrity, Stewardship, and Excellence. We hire people who live them.
Compensation & Benefits
- Competitive salary.
- Comprehensive benefits package including medical, dental, vision, retirement, PTO, 12 paid holidays, and professional development.
- Fully remote work environment offering flexibility and autonomy.
- Mission-driven work that directly contributes to strengthening our national security posture.