Call Center Agent, 6 month contract, must be fluent in French and Italian and re

Call Center Agent

About Syneos Health®:
Syneos Health® is a premier, fully integrated life sciences services organization dedicated to accelerating customer success. We partner with pharmaceutical, biotechnology, and medical device companies to help them develop and commercialize their products.

The Opportunity:
Syneos Health is looking for a temporary Call Center Agent to join our team for a 6-month contract. This role is crucial for providing excellent customer support and communication.

Key Responsibilities:

• Handle inbound and outbound calls in a professional and courteous manner.
• Address customer inquiries, provide information, and resolve issues effectively.
• Maintain accurate records of customer interactions and transactions.
• Follow communication scripts and company policies.
• Escalate complex issues to the appropriate department when necessary.

Requirements:

• Fluency in French and Italian is mandatory.
• Must be residing in France.
• Previous call center or customer service experience is preferred.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Ability to multitask and manage time effectively.
• Proficiency with computer systems and CRM software.

Contract Details:

• Duration: 6-month contract
• Location: France (Remote work may be considered based on location within France and role requirements)
• Required Languages: French, Italian