Kundenberater für Buchhaltungsautomatisierung (m/w/d)_remote

Finmatics - Your AI Accountant

With Fin, the AI accountant, Finmatics makes accounting simpler, faster, and smarter. Instead of performing routine tasks manually, our software reliably handles them – for accountants in Germany and Austria. Our mission: to give back time, eliminate document chaos, and make processes efficient, digital, and future-proof. At Finmatics, you get more than innovative technology: an environment that promotes flexibility and gives you space to contribute ideas. Together, we ensure that smart technology feels like real relief – and Finmatics becomes our customers' favorite digital product.

Customer Advisor for Accounting Automation (m/f/d)

As a Customer Advisor for Accounting Automation (m/f/d), you play a crucial role in implementing our solutions for our customers. You will work closely with users and key users to optimize their business processes and ensure our software is used in the best possible way. You will be responsible for training, supporting, and optimizing product usage to ensure long-term success. Thanks to your comprehensive expertise in accounting and your deep product knowledge, you will work closely with the customer to implement customized automation requirements.

Your Tasks

• Customer Appointments, Consultation & Training: Plan and conduct customer visits and meetings, optimize user workflows, and offer training and refresher courses to ensure optimal software utilization.
• Automation Optimization: Coordinate various teams to optimally configure the software and ensure maximum automation. This involves combining knowledge transfer to the customer, process optimization, optimal configuration, and utilizing our service departments.
• Gather Feedback: Collect customer feedback, forward it to the product team, and collaborate closely with them to ensure customer requirements are incorporated into product development.
• Setup & Onboarding: Support user training and act as a professional and technical point of contact for users.
• Problem Solving & Troubleshooting: Resolve user issues in close cooperation with technical support and ensure service levels are met.

What You Should Bring

• Must Have: Experience in financial accounting or tax advisory, ideally in the DATEV environment ("know your customer").
• And/Or: Experience in project or process management, preferably in a SaaS or BMD environment (customer and solution-oriented B2B consulting, results control, proactive prioritization and implementation of activities).
• An integrative communicator who can easily collaborate with multiple stakeholders (communication competence).
• Enjoy working in a highly dynamic scale-up environment (flexibility and entrepreneurship).
• Excellent German and English language skills, both written and spoken.

What We Offer

• Your Workplace: You work 100% remotely and with maximum flexibility from anywhere in Germany. We value results – not where you open your laptop.
• Team Spirit: Our culture is direct, open, and appreciative. A strong team with flat hierarchies awaits you, which stays closely connected and grows together, even from a distance.
• Onboarding & Buddy Program: We won't leave you alone – not even at a distance. A personal buddy and our structured onboarding plan ensure you settle in quickly and are well-connected from day one.
• Flexible Working Hours: Manage your own time. This allows you to work when you are most productive and perfectly balance your work-life.
• Modern Equipment: Laptop and state-of-the-art technology are on us, so you have everything you need in your home office and can work optimally.
• Mobility & Fitness: Stay fit wherever you want – we support you with Eversports. You can also look forward to our annual sports events with the entire team.
• Company Events: Our joint events take place in beautiful Vienna. As a remote colleague, you are naturally cordially invited – we look forward to seeing you!
• The minimum salary for this position is EUR 50,000,- annually – potential for higher salary depending on qualifications.