Customer Success Manager

About Us

Screenverse is the world's largest and most diverse digital screen network, leveraging top-tier technology and talent to optimize the monetization of digital screens. We offer a streamlined, single access point for programmatic advertising, providing extensive reach, comprehensive support, and strategic collaboration to our media owner and buyer partners.

About the Role

We are looking for a seasoned and motivated Product Manager with a solid understanding of the programmatic ad tech ecosystem and a collaborative approach to product development. You will translate complex technical concepts into user-friendly solutions and create compelling prototypes. This role is critical for driving Screenverse's evolution into a technology-driven company while delivering significant value to our media owner and buyer partners.

Responsibilities

• Own day-to-day management of agency/client relationships, including communication and partner enablement.
• Oversee campaign execution and deal and campaign setup across platforms, ensuring accuracy and timely delivery.
• Monitor performance and provide clear, actionable reporting insights.
• Troubleshoot and resolve technical and operational issues efficiently.
• Proactively identify and escalate risks, blockers, or discrepancies.
• Identify and execute upsell opportunities while delivering strategic recommendations that drive client value.

What Does Success Look Like?

• Strong, trusted relationships with agency and client partners, reflected in high satisfaction and ongoing engagement.
• Accurate, on-time campaign and deal execution with minimal errors.
• Consistent performance monitoring with clear, actionable insights driving optimization and results.
• Quick and efficient issue resolution with minimal impact on campaigns or partners.
• Early identification and proactive addressing of risks and blockers.
• Clients experiencing measurable value through strategic recommendations and consistent upsell/growth opportunities.

Qualifications

• 3-5 years of experience in ad tech, programmatic, or media.
• Proven ability to manage agency relationships and campaign execution.
• Direct experience working with agencies and clients.
• Track record of meeting performance goals or driving revenue growth.
• Experience working with DSPs, SSPs, or similar platforms.
• Strong partner communication and relationship management skills.
• Ability to manage multiple campaigns and priorities simultaneously.
• Problem-solving mindset with the ability to troubleshoot issues quickly.
• Data-driven thinking with the ability to translate insights into action.
• Attention to detail in execution and reporting.
• Proficiency in Excel, Salesforce, and Slack.
• Experience with DSPs/SSPs (e.g., Vistar, Place Exchange, Hivestack, The Trade Desk, etc.).
• Familiarity with reporting and analytics tools (e.g., QuickSight or similar).
• Understanding of programmatic workflows (deal setup, PMP/OE, targeting, pacing).

Salary

• Salary Range: $85,000-$95,000 USD + $10,000 Bonus.
• The actual base pay depends on various factors including location, transferable skills, work experience, training, business needs, and market demands.
• This role is fully remote within the US.

Equal Opportunity

• Screenverse is an Equal Opportunity Employer. All qualified applicants shall receive equal consideration regardless of race, color, religion, gender, marital status, gender identity or expression, sexual orientation, national origin, age, veteran status, or disability.