Client Success Manager – Payer

Role Overview

Datavant is seeking a Client Success Manager to lead the Datavant relationship with customers, ensuring they receive exceptional results, service, and support. This role is responsible for the successful completion of all customer projects, coordinating efforts between internal resources and customers for custom risk adjustment projects and reporting on project status. Client Success Managers act as hybrid project management and consulting resources with strong healthcare industry knowledge, communication, and project management skills, playing a key role in customer retention and project success.

You Will

• Lead the Datavant relationship with the customer, ensuring optimal result delivery, service, and support.
• Manage coordination, tracking, and reporting for all customer projects.
• Lead project resources, collaborating closely with internal teams including data integrations, coding management, engineering, sales, and executive teams.
• Ensure smooth communication channels between internal stakeholders through regular reporting and information sharing.
• Own customer operations project management processes, tools, reference materials, and cross-functional usage.
• Monitor project status and success throughout the entire project lifecycle.
• Identify, analyze, and resolve customer problems, coordinating escalation and resolution with sales and other internal stakeholders.
• Prepare final reports and presentations for customers, calculating project results summaries and coordinating delivery with the Sales team.
• Identify, define, and execute process improvements aligned with department needs and organizational goals.
• Partner with the engineering team to identify, prevent, and resolve software issues affecting customer projects.

What You Will Bring to the Table

• 3-5 years of Account Management experience.
• Project management experience preferred.
• BS degree in business, technology, or a related field.
• Knowledge of the healthcare industry, payment models, risk adjustment, medical coding, physician workflow, and/or electronic health record systems.
• Familiarity with Healthcare data systems, data formats, and processes, with the ability to converse at a technical level.
• Advanced Excel skills; some knowledge of SQL queries preferred.
• Excellent written and oral communication skills.
• Strong bias for action and collaboration, with a well-developed sense of urgency.
• Strong curiosity and ability to correlate data from many sources.
• Professional and respectful demeanor in a relaxed work environment.
• Detail-oriented, self-starter with a proven track record of execution and results.
• Team player with a desire to learn and take on new responsibilities in a fast-paced, innovative environment.
• Advanced presentation skills; comfortable presenting to multiple audiences.
• Ability to establish rapport with multiple client stakeholders.
• Excellent meeting leadership skills, including logistics, agendas, and notes.
• Demonstrated ability to conceptualize, manage, and prioritize multiple projects.

Additional Information

• Estimated Total Cash Compensation: $100,000—$120,000 USD.
• This job is not eligible for employment sponsorship.
• Client requirements may necessitate post-offer health screenings and vaccinations.