Manager, Client Success at Datavant

About Datavant

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

About the Role

We are seeking a Manager, Client Success to work with designated clients, ensuring their business needs are met with high quality. This role is a key partner for day-to-day client operations, driving satisfaction, retention, and operational excellence throughout the client lifecycle.

What You Will Do

• Serve as the primary point of contact for assigned clients, managing day-to-day needs and ensuring smooth delivery of services.
• Lead and coach a team of account managers who service Datavant customers, ensuring consistent communication and reporting standards. Act as a key escalation point for issue resolution.
• Develop trusted advisor relationships with strategic accounts, overseeing execution across client engagements, including implementation, forecasting, project tracking, and issue resolution.
• Collaborate with internal teams (sales, operations, product) to ensure alignment between client goals and Datavant’s solutions.
• Support client success planning and identify opportunities to expand client engagement through additional products or services.
• Partner with Client Success leadership to escalate and resolve complex client challenges.
• Track and report on client performance metrics and service level agreements.
• Help define and implement best practices for account management, reporting, and client communication.
• Stay informed about industry trends and competitive developments to help guide clients effectively.
• Learn the systems, processes, and technologies that support client delivery and actively suggest process improvements.

What You Will Bring to the Table

• Bachelor’s degree or equivalent experience
• 6+ years of experience in client management, account management, or customer success roles
• Experience working in the healthcare insurance and/or healthcare audit industry is required
• Demonstrated ability to prioritize and manage multiple projects simultaneously with strict attention to detail
• Experience leading or mentoring team members
• Strong communication and presentation skills, with the ability to manage relationships across client and internal teams
• Demonstrated success in delivering client-focused solutions that meet business needs
• Excellent problem-solving, organization, and analytical skills
• Proficiency in project management and data tools
• Collaborative, flexible, and able to adapt quickly in a fast-paced environment
• Strong judgment and ability to manage competing priorities effectively
• Demonstrated ability to work within a diverse work group environment
• Willingness to travel up to 15% of the time

Compensation

The estimated total cash compensation range for this role is: $130,000—$150,000 USD

Commitment to Diversity & Inclusion

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or any other legally protected status.

Additional Information

• Post-offer health screenings and proof/completion of vaccinations may be required by clients.
• This job is not eligible for employment sponsorship.
• Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.
• For more information about how we collect and use your data, please review our Privacy Policy.