Agency Partner Manager - TikTok Shop

About Us

AfterShip is transforming the global eCommerce landscape as a post-purchase SaaS company on a mission to build the world’s leading automation platform for ecommerce merchants. Our solution unifies shipping & labels, order tracking, AI predictive delivery, and returns management, enabling merchants to reduce support inquiries, enhance customer experiences, and unlock incremental revenue. We integrate with major eCommerce platforms and over 1,200 carriers, serving over 20,000 businesses globally. Built for a global market, AfterShip operates with an engineering-driven, internationally distributed team of over 450 people across 8 offices.

Your Mission

We are looking for an Agency Partner Manager to help shape how agencies drive growth and success within the TikTok Shop ecosystem. You will work closely with leadership to build and scale a world-class agency partner program that accelerates growth through strategic alliances. This role serves as the bridge between TikTok Shop, agency partners, and internal stakeholders, defining how we recruit, enable, and grow high-performing agencies. You will own the full partner lifecycle, from recruitment and onboarding to enablement, co-selling, and joint go-to-market initiatives, while helping architect the infrastructure for scalable partnerships. You will develop frameworks, programs, and incentives to drive long-term engagement and performance.

This role reports to the Head of Partnerships and is remote, with a preference for candidates based in Toronto, Los Angeles, New York, or Seattle. Flexibility in working hours to support North America, Europe, and LATAM is required, along with occasional travel (up to 15%).

What You’ll Do

• Identify, recruit, onboard, and grow strategic agency partners, building strong relationships with agency leadership and client-facing teams.
• Develop joint business plans, value propositions, and go-to-market strategies aligning partner capabilities with merchant needs and AfterShip’s growth objectives.
• Own the health, performance, and growth of your agency portfolio, serving as the primary point of contact for escalations, engagement, and strategic planning.
• Design and evolve a scalable agency partner program, including tiering, incentives, certifications, deal registration, MDF frameworks, and partner benefits.
• Build playbooks, enablement resources, and co-marketing initiatives to make AfterShip the preferred solution within your agency ecosystem.
• Drive partner-sourced and partner-influenced revenue through co-selling, account mapping, lead generation, and close collaboration with Sales and Marketing teams.
• Create and scale partner training, certification, and demand-generation programs to increase partner engagement, adoption, and customer acquisition.
• Analyze partner performance, pipeline contribution, and program ROI to optimize investments, improve outcomes, and inform growth strategy.

Who We’re Looking For

• 5-7 years of experience in partnerships, business development, or agency management, preferably in the TikTok Shop or eCommerce space.
• Strong understanding of the agency ecosystem (digital marketing, Shopify/TikTok Shop/Amazon/Wal-Mart service partners, etc.).
• Proven track record of building and scaling partner relationships that drive measurable business impact.
• Excellent interpersonal, communication, and negotiation skills.
• Experience collaborating with sales and marketing teams to drive GTM alignment.
• Familiarity with CRM and partner management tools (e.g., HubSpot, Euler, Crossbeam).
• Bilingual (Mandarin Speaking preferred but not required).

We encourage you to apply even if your experience doesn't perfectly match every requirement if you're passionate about our mission and believe you can make an impact.

Why You Should Join Us

• Great Place to Work Certified: Recognized for our inclusive, values-driven culture.
• Innovative & Inclusive Culture: Built on curiosity, creativity, and collaboration with a passionate, global team.
• Ambitious Mission with Real Impact: Transform eCommerce by making buying and selling easier.
• Thrive & Grow: Empowering career growth and company advancement.
• Flexible Work Setup: Remote-first/hybrid-flexible options available, with flexible hours.

Perks

• Competitive compensation.
• Remote-first/hybrid-flexible work setups.
• Healthcare coverage from day 1.
• Retirement plans with company match.
• Unlimited PTO.
• Annual learning & wellness benefit.
• Monthly book perk.
• Career progression & professional development.
• In-office lunch and commuter benefits for hub locations.

Salary Range

USD $130,000 - USD $150,000 OTE

We are an equal opportunity employer and provide accommodations upon request. Our hiring process uses AI for initial screening and note-taking to ensure fairness, with all hiring decisions made by people.

We are looking to fill this role as soon as possible.