Principal Client Partner

About Tripadvisor

The Tripadvisor Group connects people with experiences worth sharing, aiming to be the world's most trusted source for travel and experiences. Through our brands like Tripadvisor, Viator, and TheFork, we connect a global audience with partners via rich content, travel guidance, and marketplaces for accommodations, experiences, and restaurants.

About the Role: Principal Client Partner

As a Principal Client Partner, you will be a key player in our high-energy sales organization, focused on breaking and accelerating revenue across key categories. Your primary responsibility will be to drive revenue with partners by developing and delivering well-thought-out solutions that help them build their brands. You will utilize your industry knowledge, data-based strategies, understanding of high-value audiences, cutting-edge technology, and deep product portfolio to build trust and foster impactful partnerships. This role demands persistent and persuasive communication, a deep understanding of the digital advertising landscape (including programmatic and custom content solutions), and proven partnership success.

What You’ll Do:

• Achieve revenue goals by building, developing, and servicing new business.
• Cultivate relationships at all levels within agencies and client organizations.
• Strategically prospect to identify and qualify new categories and accounts not currently spending with Tripadvisor.
• Maintain a strong knowledge of Tripadvisor’s product suites and effectively communicate their value.
• Develop and execute a focused sales strategy, managing a high volume of RFPs.
• Proactively provide client partners with innovative solutions to meet their business challenges.
• Integrate fully into the proposal and media plan process through to crafting final reporting within a lean team structure.
• Collaborate closely with internal teams (research, ad operations, client services) to ensure world-class partner service delivery.
• Manage a sales pipeline with timely and accurate forecasting.
• Foster and contribute to a positive, collaborative team culture, embodying Tripadvisor's core values.

Skills & Experience:

• Minimum 8–10 years of digital media experience with a proven track record in building mutually beneficial partnerships.
• Experience at a leading media company, technology platform, or social media platform.
• Demonstrated ability to use AI tools to enhance efficiency, quality, and decision-making in daily work.
• Proven ability to operate effectively with a global-first mindset.
• An entrepreneurial and competitive spirit, with enthusiasm for building new business.
• Experience successfully driving revenue through discovery, prospecting, and new business creation.
• Ability to develop, launch, and execute complex, integrated partnerships.
• Capacity to manage multiple live campaigns concurrently for both new and returning clients.
• Strong writing skills for crafting compelling presentations and creative audience stories.
• Excellent negotiation and persuasion skills, effective at all levels of an agency or client organization.
• Passion for and deep knowledge of the online advertising industry.

What We Offer:

• Competitive compensation packages, including base salary and annual bonuses, benchmarked against industry data.
• “Work your way” flexibility, supporting a remote-friendly approach with the option for on-site collaboration.
• Flexible schedule and a strong emphasis on work-life balance.
• Donation matching for charitable contributions.
• Tuition assistance for professional development programs.
• Annual lifestyle benefit for personal use (travel, wellness, etc.).
• Travel perks and discounts.
• Employee assistance program for support during life's challenges.
• Comprehensive health benefits with competitive premiums.
• Generous referral scheme.

Our Cultural Pillars:

• Traveler first: Creating value for travelers and enabling partners to unlock this value.
• Execution is our edge: Acting fast, experimenting, learning from failure, iterating, and improving solutions.
• We succeed together: Collaborating relentlessly, challenging assumptions, giving actionable feedback, and setting each other up for success.

Job Location:

London – Hybrid (requires 2 days per week in our London office).