Sr. CRM Account Executive - Manufacturing

Company Description

ServiceNow, founded in 2004, is a global market leader transforming how work gets done. Our AI-enhanced, cloud-based platform connects people, systems, and processes for over 8,100 customers, including 85% of the Fortune 500®. We are committed to helping organizations find smarter, faster, and better ways to work, and this is just the beginning of our journey.

Job Description

The Sr. CRM Account Executive - Manufacturing will be responsible for overseeing the market success of ServiceNow's CRM products. These products are built upon our leading Service Management platform, creating a unified source of truth that enables enterprise processes to execute with consistent information.

What You'll Do in This Role

• Support territory strategy and planning to enhance vertical alignment, account use case targeting, and execution.
• Provide strategic input to Account Executives (AEs) during the account planning process.
• Ensure recommendations for territory strategy and account planning align with Now Value principles.
• Assist customers in envisioning the value of digital transformation and support strategy development by partnering with the account team, customers, and partners.
• Interlock with Solution Consultants (SC) and Specialist Solution Consultants (Specialist SC) on capability roadmaps for feedback and alignment based on the engagement model.
• Coach AEs, Account Development Representatives (ADRs), and Account Executives (ACEs) on foundational specialty solution area knowledge to help identify opportunities and manage the sales cycle.
• Customize time allocation for responsibilities based on the needs of the territory and account team, and celebrate successes.
• Champion diversity and belonging to foster an open and inclusive environment.

Qualifications

• Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This includes using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 7+ years of experience demonstrating the return on investment (ROI) of specialty solutions areas to lead solution wins.
• Experience as an Account Executive (AE) or in an alternative sales role.
• Understanding of business sales processes.
• Travel required: 30-50%.

Compensation & Benefits

• Base pay range: $125,450 - $207,000 (for positions in this location).
• Eligibility for equity (when applicable) and variable/incentive compensation (competitive On Target Earnings - OTE structure for sales roles).
• Comprehensive benefits package including health plans (with flexible spending accounts), a 401(k) Plan with company match, Employee Stock Purchase Plan (ESPP), matching donations, a flexible time away plan, and family leave programs.
• Compensation is subject to change based on work location.

Additional Information

• Work Personas: ServiceNow operates with flexible work personas (flexible, remote, or required in office). Learn more about them here.
• Equal Opportunity Employer: ServiceNow is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other legally protected category. Arrest and conviction records are considered in accordance with legal requirements.
• Accommodations: We are committed to an accessible and inclusive experience. If you require reasonable accommodation during the application process, please contact [email protected] for assistance.
• Export Control Regulations: Employment may be contingent upon obtaining necessary export control approvals for positions requiring access to controlled technology.

How to Apply

[Link to application]

Company Details

• Headquarters: 176 North Racine Ave, Suite 500, Chicago, Illinois, United States
• URL: http://servicenow.com