Product Knowledge Intern

About Aizon

Aizon is a software-as-a-service provider transforming manufacturing operations in life science industries through advanced analytics and artificial intelligence. We are a fast-growing company entering an exciting new stage of expansion, seeking ambitious team members motivated to directly impact our growth and success. Join us if you want your work to make a visible difference as we scale.

Aizon empowers pharma manufacturers and CDMOs to make better decisions in GMP operations by helping operations leaders and engineers avoid data-chasing cycles in disparate systems and rapidly understand how to improve their manufacturing processes. We solve critical GMP operation problems that cost manufacturers millions annually while accelerating their digital maturity journey. Our unique capability lies in operationalizing predictive AI models in real-time without requiring a large data science staff. Backed by leading industry and software investors, Aizon provides a solid foundation for growth.

Our mission is to improve global health by optimizing medicine manufacturing so that pharma and biotech companies can provide patients worldwide with the right medicine at the right time and price.

Join us if you are motivated to directly impact our company’s success and growth path forward and, more importantly, to positively contribute to the life science industry and deserving patients worldwide.

The Position

Reporting to the Product Knowledge Manager, this role supports activities related to Product Content and Training Delivery, assisting the Product Team and managing the content library.

Key Responsibilities

• Work closely with the product team to understand product features.
• Assist in creating product content for knowledge sharing.
• Collaborate with subject matter experts to create training materials and other product documentation.
• Review and edit existing documentation for accuracy, clarity, and adherence to style guides.
• Support activities related to product readiness throughout the product development life cycle.
• Participate in the deployment of new versions and features within the platform, including training planning, weekly reviews, impact analysis, and managing deadlines.
• Assist in preparing reports and presentations on product features.
• Work with product designers to understand and contribute to the user experience design process.

Working Smarter with AI

At Aizon, we actively encourage our team to leverage the latest technologies to make their work faster, sharper, and higher quality. As a Product Knowledge Intern, we expect you to:

• Use AI tools as part of your daily workflow to accelerate drafting, editing, research, and reviewing of product content and training documentation.
• Constantly look for room for improvement in both the quality and the speed of your tasks, treating AI as a partner for raising that bar.
• Apply good judgment and quality control when using AI, ensuring outputs are accurate, clear, and compliant with our standards.

Qualifications: Must-Have

• Degree or Professional Training related to Computer Science, Engineering, or English.
• 0-3 years of professional experience.
• Advanced written and oral English proficiency.
• Strong communication skills and comfort with customer-facing tasks.
• Curiosity about and comfort using AI tools to improve the quality and efficiency of your work, with a mindset of continuous improvement.
• Willingness to comply with and follow all regulations required when working in a highly regulated environment, such as ISO standards and GMP regulations.

Qualifications: Nice-to-Have

• Good understanding of pharma manufacturing environments.
• Experience with technical documentation.
• Good understanding of Industry 4.0 concepts and principles, and cloud platforms (AWS, SaaS).
• Familiarity with agile development methodologies.
• Strong interest in product knowledge and the technical aspects of product development.

The Human We’re Looking For

• Proficient in spoken and written English.
• Capable of working with a dynamic product that is ever-changing and evolving rapidly.
• Strong analytical and creative problem-solving skills.
• Eager to embrace new tools and ways of working, including AI, to keep raising the quality and speed of your work.
• Team player, collaborative, innovative, and a get-things-done mindset.
• Ability to understand business requirements and translate them into technical requirements.
• Takes ownership and feels responsible for the product as a whole.
• Commitment to quality.
• Takes responsibility for the success of the project.

What We Offer

• 💼 Unique opportunity to join our company as it scales with excellent market traction and huge potential to grow globally.
• 💰 Competitive salary (according to your experience/skills).
• 📈 Equity, bonuses, and generous stock options.
• ⏰ Flexible schedule - Intensive Fridays.
• 🗣️ Language one-to-one training courses.
• 🏥 Competitive healthcare plans and benefits - Medical & Dental Insurance.
• 🎓 Internal training and certifications plan.
• 🚗 Flexible Remuneration Options.
• 🗂️ Career plan and scheduled salary reviews.
• 🎉 Team-building activities.
• 💻 Top-notch "tech pack" - We are Mac lovers!
• 🚀 An open and collaborative work environment with a young and dynamic team and a very international culture.
• 💡 An opportunity for personal and professional growth, supported by stellar investors and the exciting challenges that come with joining a company at the start of its growth trajectory.

Join our team and significantly impact our company’s growth and success as we shake the pharmaceutical manufacturing industry. Apply now and be part of our journey to transform the way pharmaceutical companies operate.

We are dedicated to maintaining an inclusive workplace in which all employees are treated with respect and are able to contribute meaningfully to society. Our organization brings together professionals from diverse backgrounds, representing more than 28 nationalities, and we take pride in being an equal-opportunity employer.

Employment decisions are based exclusively on qualifications, merit, and business requirements. Applicants who require assistance or accommodation due to a disability may contact us at [email protected] .

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.