Applied Learning Manager

About Guild's Culture & Mission

To thrive as a company and meet our impact goals, we cultivate a culture of high performance. Managers are recognized as key drivers of employee satisfaction and growth, and our talent is our greatest asset. We have established clear expectations for all people managers to ensure a consistent and supportive experience.

Role Location

• Hybrid Role: Based in our Denver, CO office. Employees participate on-site three days a week through our Denver Density program to foster collaboration and connection.
• Relocation assistance is available for qualified candidates interested in moving to Denver.

About the Role

As an Applied Learning Manager at Guild, you will lead strategic programs and workstreams that bring Guild’s Applied Learning offering to life for employer partners through the Navigator product experience. Your role involves translating employer workforce needs, priorities, and desired outcomes into impactful learner and administrator experiences that deliver strong ROI and outcomes for Guild. You will collaborate closely with various Internal Guild teams to ensure successful program implementation and delivery, aiming to accelerate Guild’s mission and expand its market reach.

You will independently manage external partner relationships, proactively identify issues and solutions across accounts and content areas, and spearhead cross-functional coordination to advance Applied Learning. You will serve as a key source of insight for the team and the broader function, leveraging deep expertise across employers to identify patterns, generate strategic recommendations, and shape the evolution of Guild’s solution, processes, and tools.

Key Responsibilities

Customer Needs Translation & Partner Relationships

• Work directly with employer partners to manage their Applied Learning programs, translating their needs into learner and administrator experiences (milestones, tasks, reporting, workflows). Deeply understand employer processes (e.g., clinical placements, hiring workflows, compliance requirements).
• Serve as the primary owner of relevant employer relationships for Applied Learning, leading review cycles of milestones and tasks, incorporating modifications, and securing approvals.
• Conduct research on target roles as necessary to inform content design and ensure Applied Learning offerings deliver on promised value.
• Earn external partner trust and increase their satisfaction through dedicated partnership support, surfacing key insights, and executing initiatives that demonstrate Guild's value.

Ongoing Content & Configuration Iteration

• Maintain and update content and configuration requirements as programs evolve or new information surfaces; iterate rapidly based on employer feedback.
• Monitor performance to drive outcomes of Navigator programs, surface critical insights for EPS Account Managers, and own improvements aligned with Employer Expectations.

Playbook Development & Team Best Practices

• Maintain the playbook for customer needs translation and configuration by documenting processes, templates, and best practices to enable scaling beyond direct involvement.
• Drive team-wide best practices and tools for content and configuration work; identify and lead opportunities to improve quality, consistency, and efficiency.
• Coach and develop team members, providing regular feedback on work quality, modeling strong partner engagement practices, supporting career development, and contributing to team onboarding.

Product Development & Tool Iteration

• Serve as the key power user of Navigator’s internal configuration tool, providing critical feedback to Product and Engineering on usability, functionality, and feature priorities.
• Identify pain points, propose improvements, and help shape the roadmap for tooling.
• Partner closely with Product to translate operational needs into product requirements.
• Synthesize patterns across the portfolio and generate strategic recommendations for internal enablement, process improvements, and product or offering evolution; represent Applied Learning in cross-functional strategic conversations.

Strategic Project Leadership

• Support the Director in setting and leading team priorities, ways of working, and driving strategic projects to ensure high-quality delivery of Applied Learning cross-functionally.
• Own the implementation of strategic initiatives that support the growth and scalability of Applied Learning, expand AL offerings, and promote AL awareness.

Qualifications

You are a strong fit if you:

• Are a strong relationship builder who can own relationships from employer stakeholders to internal support specialists and learners.
• Are a strong communicator, able to deliver simplicity on the other side of complexity, with excellent writing and content design skills.
• Have experience across content development, product operations, and customer implementation.
• Can get smart quickly on new topics, from healthcare career pathways to payment system configurations.
• Are deeply well-versed in education technology, learning experience design, or workforce development programs.
• Are excited about a zero-to-something environment that is fast-paced and iterative, with an “all hands on deck” and “no task too small” culture.
• Want to wear many different hats - from strategic content architecture to tactical system configuration.
• Set an example for others on quality, attention to detail, efficiency, and execution.
• Are situationally adaptable, thriving in ambiguity and capable of juggling competing priorities.
• Have an unrelenting growth mindset, with eagerness and ability to learn and teach new things.
• Possess strong attention to detail, systems thinking, and technical aptitude for working in admin tools.
• Are a heavy user of AI and excited to develop AI-focused scaling processes as a core part of the role.

Preferred Qualifications:

• Are deeply well-versed in education technology, learning experience design, or workforce development programs.
• Are interested in evolving toward Product Management or Design, eager to build skills in user research, product strategy, and tool development by working at the intersection of operations and product.
• Have some familiarity with the industries where our Navigator product operates - whether that’s healthcare (and can think alongside clinical leaders on workforce and career pathway challenges) or frontline industries like distribution, fulfillment, manufacturing, or workforce redeployment programs where upskilling trades workers is the core opportunity.

Compensation & Benefits

• This role offers a competitive total compensation package, including a base salary of $100,000 - $125,000 PLUS variable (bonus) compensation eligibility and stock options.
• Compensation offered will be based on a combination of factors such as experience, competencies, and internal equity.
• Benefits include: Access to low-cost, high-quality health care options, 401k, generous vacation and sick leave, family-friendly benefits (including parental leave, disability, life insurance, fertility and caregiving benefits), wellness benefits (mental health resources, financial wellbeing support), and education benefits/tuition assistance.

Posting Details

• Posting Date: June 15, 2026
• This role will remain open for a minimum of 3 days.