Staff Engineer

Company Description

Nagarro is a Digital Product Engineering company that builds products, services, and experiences across all devices and digital platforms. With over 17,700 experts in 39 countries, they foster a dynamic and non-hierarchical work culture.

Job Description

Responsibilities

• Work with the ServiceNow team to implement solutions across global locations.
• Provide technical expertise in the ServiceNow ITOM module, with a strong focus on Service Mapping.
• Design and implement ServiceNow integrations.
• Understand business needs and align them with standardized processes and system design.
• Develop and implement technical solutions on the ServiceNow platform.
• Perform component integration testing and ensure quality delivery.
• Support UAT and production deployments.
• Collaborate with cross-functional teams for seamless project execution.
• Troubleshoot and resolve technical issues.
• Ensure adherence to best practices and continuous improvement.
• Participate in design and code reviews and provide recommendations.

Requirements

• 5.5+ years of experience.
• Strong experience in ServiceNow ITOM, CMDB, and Service Mapping.
• Hands-on experience in ServiceNow integrations.
• Experience in other modules like SPM, GRC, or HRSD, along with ITIL knowledge.
• ServiceNow certification (any module).
• Strong understanding of ITOM and Service Mapping concepts.
• Ability to translate business requirements into technical solutions.
• Experience in developing and implementing technical solutions and performing integration testing.
• Experience with ServiceNow scripting (Business Rules, Client Scripts, UI Policies, UI Actions).
• Good understanding of the CMDB data model and relationships.
• Strong communication and stakeholder management skills.
• Ability to work in a global delivery environment.

Qualifications

• Bachelor’s or master’s degree in Computer Science, Information Technology, or a related field.