Customer Success Manager (Innovate Success Manager)

Location: Remote (US Based)
Employment Type: Full-Time
Travel: Required

About Netsurit

Netsurit is a leading global Managed Services Provider dedicated to empowering businesses to grow, innovate, and secure their operations through cutting-edge technology solutions. We partner with our clients to navigate the complexities of the digital landscape and achieve their strategic objectives.

About the Role

As an Internal Title: Innovate Success Manager, you will play a crucial role in fostering strong, long-term relationships with our clients. You will be responsible for ensuring our clients achieve maximum value from Netsurit's services, acting as their trusted advisor and advocate.

Responsibilities

• Develop and nurture strong client relationships.
• Understand client business objectives and align Netsurit's services to meet those needs.
• Proactively identify opportunities for clients to leverage new technologies and services.
• Drive client adoption and satisfaction.
• Act as the primary point of contact for client escalations and issue resolution.
• Collaborate with internal teams to ensure seamless service delivery.
• Monitor client health and proactively address any risks.

Requirements

• Must overlap with US Eastern Time business hours.
• Proven experience in customer success, account management, or a related client-facing role.
• Strong understanding of managed IT services and technology solutions.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to manage multiple client accounts simultaneously.

Compensation

• Base Salary: $110,000 – $120,000 per year
• Performance Incentives: Additional performance-based bonuses available.