Software Engineer, Customer Insights

About Pantheon

Pantheon empowers exceptional builders to shape the future of the web. Our WebOps platform is used by over 300,000 websites globally, including major organizations like Google, Princeton, and the United Nations. We enable thousands of developers and marketers daily to build, iterate, and scale WordPress, Drupal, and Next.js sites. At Pantheon, we foster a culture of ownership, impact, and freedom, driven by a vibrant, remote-forward team of experts dedicated to their craft and delivering results.

The Role

Join the Pantheon Customer Insights Team as a Software Engineer and take the lead in developing next-generation customer-facing observability features. You will architect and build backend systems that process and transform raw observability data from platforms like New Relic, Grafana, and Cloudflare into clear, actionable insights directly within our product. This is a product engineering role focused on building features that customers interact with daily, not internal tools. You'll work on exciting areas such as Portfolio Insights, OpenTelemetry exploration, and product analytics capabilities, primarily using Go, with Python and SQL for data-intensive tasks.

What You Need to Succeed

• Embrace ambiguity and actively define what constitutes "meaningful insights" for our customers.
• Apply a pragmatic approach to balancing performance, cost, and delivery speed.
• Possess a strong user-centric focus, caring deeply about what users experience, not just the underlying APIs.
• Demonstrate excellent collaboration skills, working effectively with product, design, and cross-functional teams.
• Exhibit a genuine desire to learn observability concepts on the job, supported by domain experts within the team.

What You Bring to the Table

• 3+ years of experience in building production services and features.
• Experience with Go is a plus, or a similar systems programming language.
• Proficiency in React, TypeScript, and GraphQL.
• Comfort with BigQuery/SQL and Python for data-related tasks.
• Experience with observability platforms such as New Relic, Grafana, or Datadog.
• Familiarity with RESTful APIs and distributed systems.

What We Offer

Beyond the standard perks and benefits, Pantheon offers a truly fantastic work environment powered by an exceptional team.

• Industry-competitive compensation and equity plan.
• Flexible time off, sick days, and 13 paid holidays.
• Comprehensive medical insurance, including Health, Dental, and Vision.
• Paid parental leave, with additional benefits for fertility, adoption, and family planning.
• Access to in-office workspaces in San Francisco & Chicago.
• Monthly allowances for wellness and reading, plus access to LinkedIn Learning for continuous development.
• Engaging events and activities, both team-based and company-wide, designed to inspire, educate, and cultivate.

Compensation & Benefits

• US Base Salary Range: $116,640 - $145,800 USD per year.
• Industry competitive compensation and equity plan.
• Comprehensive medical insurance (Health, Dental, Vision).
• Flexible time off, sick days, and 13 paid holidays.
• Paid parental leave and family planning benefits.
• Monthly allowances for wellness, reading, and professional development.

Equal Opportunity & Inclusivity

Pantheon is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all backgrounds. Reasonable accommodations are available for individuals with disabilities throughout the application and interview process. We comply with federal and local disability laws and consider qualified applicants with arrest and conviction records.