Customer Success Manager

About Enode

Enode provides the essential software infrastructure for the modern energy grid, which is rapidly evolving with intermittent renewable sources and dynamic consumer demand. Our Connect API offers a single integration to over 1000 devices across 80+ brands, enabling energy companies to manage distributed energy resources. Our optimization tooling and Flex product allow customers to build next-generation energy services. We partner with leading device manufacturers and energy companies, backed by Y Combinator, Lowercarbon Capital, and Creandum. We are looking for individuals who take ownership, move fast, and are deeply committed to the energy transition.

What We’re Looking For: Customer Success Manager

Our Customer Success team partners with ambitious European energy companies, helping them leverage Enode's infrastructure to launch and scale innovative products. These products are crucial for saving consumers money, balancing the grid, and driving the energy transition. As an early member of our growing Customer Success team, you will have a significant influence on how our function is built and operate, helping to define our CS playbook as we scale.

In this Role, You Will:

• Manage a portfolio of prioritized customers, collaborating closely with their product and engineering teams, as well as senior stakeholders. You will own retention and expansion, supported by Customer Engineers and Account Executives.
• Oversee the entire post-sales cycle, from product development through launch and scaling, including testing new CS strategies to maximize customer impact.
• Play a key role in building the Customer Success function at Enode, shaping our approach, processes, systems, and tooling for future growth.
• Collaborate closely with product teams to ensure our development aligns with customer needs.
• Partner with Sales and Marketing to optimize the customer journey from initial engagement to long-term success.

This Role Will Be Right for You, If:

To thrive at Enode, you should be passionate about our mission to accelerate the energy transition and eager to contribute to an early-stage company. You should possess:

• 2+ years of relevant experience in early-stage Customer Success at a fast-growing startup, or equivalent experience in management consulting (with a focus on startups, technology, or energy).
• Comfort in customer-facing roles with strong communication skills and the ability to build trust-based relationships at all organizational levels.
• A startup mindset characterized by high levels of agency, drive, and ambition.
• Adaptability to a fast-paced environment with significant ambiguity.
• An entrepreneurial spirit and enthusiasm for building from the ground up.
• Motivation driven by ownership and the potential for accelerated career growth.
• Strong analytical skills and a first-principles approach to problem-solving.
• Ability to work collaboratively in a cross-functional team environment.
• Bonus: Experience in the energy sector and/or with API products.

What We Offer:

• The opportunity to join and influence an early-stage climate tech startup with global ambitions.
• A mission-driven, fun, and supportive environment with high drive and ambition.
• Competitive compensation, including an attractive employee stock option program.
• Remote-first work policy within Europe, with options for an Oslo office or co-working pass.
• Three annual off-sites for team connection in engaging locations.
• A flexible, human-first culture.
• A stipend for setting up your home office.