Engagement Manager - Pogo

About the Role

We're hiring our first Engagement Manager at Pogo to own client relationships from signed deal to growing partnership. As an Engagement Manager, you'll be a trusted partner to our enterprise clients, running end-to-end research engagements and translating Pogo's AI-powered platform into insights that drive real business decisions. This is a first-of-its-kind role, so you'll set the standard for how we deliver, what great looks like, and how we scale our client service model as we grow.

Specifically, you will:

• Own the full client lifecycle post-sale: onboarding, study design, delivery, and expansion – ensuring every client sees fast time-to-value and runs more research with Pogo.
• Run research engagements end-to-end: scoping studies with clients, configuring them in the platform, reviewing AI-generated insights, and debriefing learnings with client executives.
• Be the trusted advisor in the room – the person clients call when they have a big strategic question and need to design a study to get the insights they need.
• Partner closely with our GTM team on renewals and expansion, identifying opportunities to deepen relationships and grow revenue within your accounts.
• Be the voice of the customer internally, channeling what you're hearing from clients directly into product and engineering to shape the product roadmap.
• Build the playbooks, templates, and repeatable motions that allow us to scale our client model as we grow.

About You

• You likely have 2-4 years of experience at a leading management consulting firm or in a similarly rigorous, client-facing environment.
• Bonus: You’ve worked on primary consumer research, whether qualitative or quantitative.
• You're a structured thinker. You can take a messy client problem, frame it clearly, and design a research approach that asks the right questions.
• You're an exceptional communicator. You write and present with clarity and confidence, and you earn credibility quickly with senior stakeholders.
• You're genuinely curious about consumers and what makes people tick. You find insights work interesting, not just as an output but as a craft.
• You're a high-ownership operator. When an engagement is yours, you drive it and you don't wait to be told what to do next.
• You’re highly organized, with the ability to juggle multiple client engagements simultaneously.
• You're low ego and a team player. You work well across teams and care more about outcomes than credit.
• You're a fast learner who adapts quickly to new clients, industries, and problem spaces.
• You use AI tools to work smarter – better research, better synthesis, better outputs.

Why You Might Be Excited About This Opportunity

• First-of-its-kind role with real scope: You're not stepping into a defined process – you're building it. The playbooks, the delivery model, the client experience: that's yours to shape.
• Fortune 500 clients, early-stage energy: You'll lead engagements with major brands while still being close enough to the team to see your decisions matter immediately.
• A natural bridge from consulting to vertical AI: If you're looking to take your consulting toolkit and apply it at the cutting-edge of strategy and AI, this is that role.
• Be the voice of the customer: You'll have a direct line into product and engineering – what you learn from clients shapes what we build.

Why You Might Not Be Excited About Us

• High-ownership role by design: If you want a narrow lane with clear guardrails, this isn't it. You'll need to define the lane yourself.
• Rapidly growing client list: Expect to be managing multiple engagements simultaneously, each with its own timeline, studies, and stakeholders. If you thrive with one deep focus at a time, this role may not be the right fit.
• Expect more than 9 to 5: Raw hours make an impact at our current stage. That said, we trust each team member to build a flexible schedule that works for them. We also strongly encourage real time off: in addition to unlimited PTO, we have a minimum 20 days vacation policy.

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