Senior System Support Engineer

Job Responsibilities

• Utilize incident management processes, tools, and application monitoring metrics to generate reports and implement corrective actions.
• Develop a deep understanding of complex application systems to debug and resolve business-impacting issues.
• Adhere to standards and best practices to enhance system operational efficiency, stability, and availability.
• Apply continuous delivery practices to evolve, support, and deliver high-quality software and value to end customers promptly within collaborative, value-driven teams.
• Leverage knowledge of various logging techniques for alerting, monitoring, and root cause analysis of incidents.
• Efficiently use DevOps tools and practices for software deployment and operation.
• Act as a mentor for less experienced peers, sharing technical knowledge and leadership skills.
• Apply the latest technology thinking from the firm's Technology Radar to solve client problems.

Job Qualifications

Technical Skills

• Experience with programming languages such as Java or .Net.
• Understanding of cloud platforms like AWS, Azure, or GCP.
• Proficiency in scripting languages such as Python or Powershell.
• High-level understanding of various architectures including monolithic, N-tier, layered, microservices, and serverless.
• Strong debugging and triaging skills for effective code troubleshooting.
• Experience with relational databases such as MS SQL, MySQL, or PostgreSQL.
• Experience with containerization tools like Docker and CI/CD tools such as Jenkins and Azure pipelines.
• Experience working with relational or non-relational databases.
• Understanding of application monitoring tools (e.g., DataDog, Prometheus, Grafana), their associated metrics, and the ability to generate reports and take corrective actions.
• Ability to ensure high-quality and well-tested deliverables, including bug fixes and enhancements.
• Comfort with Agile methodologies, such as Scrum and/or Kanban.

Professional Skills

• Enjoys influencing others and advocating for technical excellence while remaining open to necessary changes.
• Possesses strong communication and articulation skills.
• Active presence in the external tech community, willing to share expertise through speaking engagements, open-source contributions, blogs, etc.
• Resilient in ambiguous situations, approaching challenges from multiple perspectives.
• Advocates for and implements cloud best practices in resource optimization, monitoring, and alerting.
• Advocates for and implements security best practices.
• Ability to guide and mentor junior-level consultants.
• Willingness to participate in a rotation-based, need-driven 24x7 on-call team.

Learning & Development

Thoughtworks offers a flexible career path supported by interactive tools, development programs, and collaborative teammates focused on employee growth. The company culture emphasizes mutual support and empowerment in career journeys.

About Thoughtworks

Thoughtworks is a global technology consultancy that integrates strategy, design, and engineering to drive digital innovation. For over 30 years, their autonomous teams have partnered with clients to build forward-thinking solutions. Thoughtworks fosters a diverse environment where technologists from various backgrounds learn from and challenge each other, supported by an award-winning cultivation culture.

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