Channels Performance Task Specialist

About Spreetail

Spreetail propels brands to increase their ecommerce market share globally while improving their operational costs. We are building one of the fastest-growing ecommerce companies in history.

About the Role

We are looking for a Channel Performance Task Specialist to support the daily operations that keep our ecommerce channels running smoothly. You will process order updates, cancellations, returns, and customer inquiries, maintain data accuracy, and complete assigned tasks efficiently while following established processes. This role is ideal for someone who is detail-oriented, comfortable using Microsoft Office tools, and eager to learn in a fast-paced environment.

How You Will Achieve Success

• Perform data entry and order-level updates accurately and within expected handle times.
• Work assigned task queues to completion, meeting daily throughput expectations set by the Channels Performance Team.
• Support basic customer experience tasks such as responding to order inquiries, processing return requests, and flagging escalations.
• Utilize basic Microsoft tools (Excel, Forms, Word) to complete and document task work as directed.
• Assist with nonconforming operational tasks as assigned – e.g., resolving inventory feed errors, managing carrier claims, resolving order level pricing discrepancies.

What Experiences Will Help You in This Role

• Basic navigation of Microsoft Suite applications, including Excel (data entry, simple filters, basic functions) and Word (document review and editing).
• Minimal ecommerce background or familiarity with how online orders, marketplaces, or channel platforms generally function.
• Accurate and efficient data entry skills with attention to detail.
• Minor customer experience background or comfort interacting with customer-facing order information, inquiries, or basic resolution tasks.
• Ability to follow documented processes and standard operating procedures with consistency and a willingness to learn.

Work From Home Requirements

• This is a remote position and requires candidates to have an available work-from-home setup.
• Desktop/Laptop System Requirements:
• 4th generation or higher, at least Intel i3 or equivalent processor.
• At least 4GB RAM.
• Windows 10 and above or MAC OSX operating system.
• You are required to provide your own dual monitors.
• Internet Connection: A strong and stable internet connection (DSL, cable, or fiber wired internet service with 10 Mbps plan or higher for primary connection).
• Hardware: PC Headset and a high-definition (HD) external or integrated webcam with at least 720p resolution.

Important Notes

• Beware of scammers. Spreetail will only contact you through Lever or the spreetail.com domain. Spreetail will never ask candidates for money during the recruitment process. Contact [email protected] directly for concerns. Emails from @spreetailjobs.com are fraudulent.
• Artificial intelligence (AI) tools may be used to support parts of the hiring process, such as reviewing applications or analyzing resumes. These tools assist the recruitment team but do not replace human judgment. Final hiring decisions are made by humans. Contact us for more information about data processing.