Senior UX Designer (f/m/d) AI Agent Conversational Experience

About IONOS

IONOS is the leading European digital partner for small and medium-sized businesses (SMEs). With over six million customers, IONOS operates globally across 18 markets in Europe and North America. The company acts as a "One-Stop-Shop" for all digitalization needs, offering services from domains and web hosting to website builders, e-commerce solutions, online marketing tools, and cloud solutions.

IONOS values diversity and welcomes all applications regardless of gender, nationality, ethnic and social origin, religion, disability, age, sexual orientation, identity, physical characteristics, marital status, or any other criterion protected by applicable law.

The Role

IONOS is launching a brand-new AI Agent platform designed to be the digital assistant of choice for small- and medium-sized businesses. As a Senior Designer, you will shape the look, feel, and overall experience of this next-generation intelligent assistant ecosystem. Your mission is to craft intuitive, elegant, and efficient interfaces that make complex business logic user-friendly. This role is ideal for designers who thrive in an innovative and fast-paced environment, ensuring our technology is intuitive, engaging, and user-friendly.

Tasks

As a vital part of our product development team, your work will significantly influence our application's user experience:

• Design and Enhance User Journeys: Conceptualize and refine user journeys with a focus on enhanced usability and streamlined, automated workflows to maximize user satisfaction.
• Rapid Prototyping and High-Fidelity Mockups: Convert ideas and requirements swiftly into high-fidelity prototypes, accelerating our iterative and agile development process.
• UI/UX Interface Design: Develop visually compelling and interactive elements that maintain consistency and accessibility across our next-generation, web-based platform.
• Cross-Functional Collaboration: Partner with engineers, product managers, and stakeholders. Provide clear and actionable design documentation and actively engage in sprint planning.
• Conduct User Testing & Feedback Sessions: Conduct usability tests, gather feedback, and refine designs to ensure optimal user experiences aligned with user behavior insights.
• Develop and Maintain Design Systems: Contribute to the design system to uphold speed, consistency, and cohesive design language across the product suite.

Qualifications

We're looking for candidates who combine creativity with technical expertise and real-world experience:

• Over 5 years of experience in User Experience, User Interface, and Design, with exposure to complex and modern digital products.
• Experience in Complex Web Application Design: A proven track record in designing feature-rich, functional, and visually engaging web-based applications beyond marketing sites.
• Proficiency with Leading Design Tools: Mastery of top industry-standard UX/UI design and prototyping tools (e.g., Figma, Sketch, Adobe XD, Canva).
• Adaptability in a Fast-Paced Setting: Proven ability to handle dynamic work environments, managing tight deadlines for design deliverables.
• Strong Understanding of Agentic Workflows (Highly Valued): Insight into modern trends in automation, AI, and multi-agent system workflows.
• Comprehensive Portfolio: A robust portfolio demonstrating deep expertise in user flow design, wireframing, and the transformation from concept to polished, production-ready mockups.

Benefits

• Hybrid working model.
• Flexible working hours through trust-based working hours.
• Subsidized canteen and free drinks at some locations.
• Modern office space with very good transport connections.
• Various employee discounts for activities and products.
• Employee events (summer and winter parties, workshops).
• Numerous training and development opportunities.
• Various health offers (sports and health courses).