Product Designer - B2B Platform

Kyivstar.Tech is seeking a talented and product-minded Product Designer to join our B2B product team. You will play a pivotal role in designing a web platform for business customers utilizing satellite connectivity services and connected network equipment.

About Us

Kyivstar.Tech is a Ukrainian hybrid IT company and a resident of Diia.City, a subsidiary of Kyivstar, one of Ukraine’s largest telecom operators. Our mission is to transform lives by creating innovative technological solutions that unleash business potential. With over 500 specialists, we drive meaningful change across diverse domains and embrace an entrepreneurial culture that fosters growth and innovation.

About the Role

This is more than just designing screens; it's about being a strong product-minded designer who can lead the discovery process, frame problems, challenge assumptions, build scalable UX concepts, and translate complex technical and business processes into clear, flexible, and technically viable product solutions. You will work in a cross-functional environment alongside Product Owners, Business Analysts, Engineers, QA, and other stakeholders. The product serves B2B customers with diverse company sizes, user roles, device fleets, billing models, service plans, and technical scenarios. The goal is to design solutions that scale across multiple companies, domains, and use cases.

What You Will Do

• Act as a product designer within a cross-functional full-stack product team, contributing to team-level outcomes and shared KPIs.
• Lead the design process in discovery: from problem framing and task clarification to hypotheses, concepts, validation, and delivery.
• Translate complex B2B service, device management, connectivity, billing, and operational processes into scalable UX solutions for a web customer platform.
• Design interfaces for dashboards, device lists, device detail pages, traffic usage reports, service status monitoring, subscription management, billing, payments, and support-related workflows.
• Create UX flows to help business customers understand device connectivity, status, traffic consumption, speeds, and associated costs.
• Design experiences for adding new devices, connecting them to services, managing service plans, changing subscriptions, and tracking request statuses.
• Think beyond single use cases to design scalable solutions across different companies, industries, fleet sizes, service models, and operational scenarios.
• Build abstractions from specific business cases into reusable, flexible product patterns for device management, monitoring, analytics, billing, and service administration.
• Challenge requirements and product assumptions by exploring edge cases and diverse client scenarios.
• Conduct user research, stakeholder interviews, contextual inquiries, and workflow analysis.
• Develop and validate hypotheses through prototypes, usability testing, analytics, and iterative feedback.
• Collaborate closely with engineers to understand technical constraints, implementation logic, APIs, data availability, and system dependencies.
• Prepare clear design documentation to guide engineers.
• Apply and contribute to Kyivstar’s corporate design system.
• Evaluate design impact using product analytics and qualitative feedback.
• Provide design QA during implementation.
• Optionally use AI-based tools, prototyping tools, low-code/no-code, or vibe-coding approaches to explore ideas and speed up workflows.

Qualifications and Experience Needed

• Product design experience: 4+ years in Product Design, UX Design, or similar, preferably in SaaS, B2B, telecom, connectivity services, IoT, network management, billing platforms, CRM, or complex operational products.
• Discovery maturity: ability to work with ambiguous problems, frame tasks, identify constraints, and form hypotheses.
• Systems thinking: ability to view a product as a complex system of roles, workflows, and business logic.
• Conceptual thinking: ability to move from specific requests to abstract, scalable solutions.
• Complex interface design: strong experience with admin panels, dashboards, tables, multi-step flows, configuration interfaces, role-based experiences, analytics views, or billing flows.
• B2B / SaaS mindset: understanding of business processes and ability to design for multiple customer contexts.
• Data-heavy UX: ability to design clear interfaces for usage metrics, billing, service limits, and operational events.
• Technical understanding: solid grasp of frontend development principles; basic HTML/CSS knowledge is a plus.
• Collaboration with engineers: ability to discuss trade-offs and technical feasibility.
• Research and analytics: experience with qualitative and quantitative methods.
• Argumentation: ability to clearly explain and defend design decisions.
• Critical thinking: ability to challenge requirements and consider long-term impact.
• Design systems: hands-on experience using and extending component libraries; familiarity with Figma libraries.
• Tools: strong proficiency in Figma and prototyping tools.
• Communication: strong collaboration skills, comfort in Agile/Scrum teams, clear communication in Ukrainian and English.

Nice to Have

• Experience with telecom, connectivity, satellite internet, IoT, network monitoring, device management, enterprise service platforms, billing systems, or customer self-service portals.
• Experience with CRM, customer support, or enterprise workflow products.
• Experience in modern SaaS startups with broad designer ownership.
• Experience designing products with dashboards, usage analytics, alerts, payments, subscriptions, or operational reporting.
• Experience with AI-powered SaaS products or AI-based product workflows.
• Previous frontend, business analysis, product management, or technical background.
• Experience with low-code/no-code tools, AI prototyping, or prompt-based workflows.
• Understanding of AI tools beyond surface-level usage.
• Experience designing products with integrations, APIs, complex permissions, or multi-role user models.

You May Be a Good Fit If You

• Proactively shape tasks and don't wait for perfect descriptions.
• Ask strong “what if” questions before jumping into UI.
• Think about scalability across different company contexts and business processes.
• Are comfortable with uncertainty, incomplete context, and complex constraints.
• Can challenge stakeholders constructively.
• Care about both product value and implementation feasibility.
• Think in systems, patterns, scenarios, and long-term scalability.
• Can explain the "why" behind design decisions.
• Are interested in creating tools that empower business customers.

This Role May Not Be the Best Fit If You

• Prefer working only with fully prepared requirements.
• Focus solely on visual UI execution without product ownership.
• Avoid technical discussions with engineers.
• Design only for the immediate task without considering future scalability.
• Are uncomfortable challenging assumptions or defending decisions.
• Prefer narrow delivery tasks over problem framing and system-level thinking.
• Are not comfortable with data-heavy interfaces or complex technical logic.

What We Offer

• Office or remote work options.
• Remote onboarding.
• Performance bonuses.
• Learning opportunities.
• Health and life insurance.
• Wellbeing program and corporate psychologist.
• Reimbursement of expenses for Kyivstar mobile communication.