Sr. Learning Experience Designer

About the Role

Mitratech is looking for a Senior Learning Experience Designer to manage the entire lifecycle of high-impact learning creation, from identifying learning needs to designing and developing final courses. This hybrid role is part of the People & L&D team and requires close collaboration with HR business partners, subject matter experts, and department leads. The ideal candidate possesses a strong blend of design thinking, development skills, and a learner-centered approach.

This position is open only to candidates residing in MEXICO. Applications from candidates located outside this region will not be reviewed.

Responsibilities

• Lead needs analyses and performance consulting conversations with business stakeholders.
• Define learning strategy, objectives, and success metrics aligned with business outcomes.
• Develop high-quality, on-brand scripts, storyboards, facilitator guides, and workbooks.
• Apply adult learning principles (ADDIE, SAM, Bloom’s Taxonomy) for effective content structuring.
• Design comprehensive learning journeys for onboarding, leadership, and skills programs.
• Present learning proposals and program recommendations to L&D and HR Leadership.
• Manage SME engagement, including facilitating content workshops, feedback cycles, and stakeholder alignment.
• Evaluate program impact using frameworks like Kirkpatrick and report findings clearly to executives.
• Lead the development of complex interactive courses using Articulate Storyline and Rise 360, mentoring other team members.
• Package and publish SCORM/xAPI-compliant modules and manage LMS configuration and troubleshooting.
• Produce and direct supporting assets such as graphics, screen recordings, animations, and short-form video.
• Establish and maintain QA processes and development standards for the L&D team.
• Own reporting on course effectiveness and translate findings into actionable recommendations.

Requirements & Skills

• 5+ years of experience in L&D roles, encompassing both instructional design and eLearning development.
• Expert proficiency in Articulate 360 (Storyline + Rise).
• Solid understanding of adult learning theory and instructional design models.
• Experience with SCORM/xAPI and enterprise Learning Management Systems (LMS).
• Exceptional ability to write clearly and translate complex information for non-expert audiences.
• Proven ability to manage multiple projects and SME relationships concurrently.
• Excellent written and verbal communication skills in English, suitable for writing for learners, presenting to leaders, and facilitating workshops.

Education

• Bachelor’s degree in Instructional Design, Educational Technology, or a related field, or equivalent experience.
• Master’s degree or professional certification (ATD CPTD, CIPD) is preferred.

Company Culture

Mitratech fosters a close-knit, globally dispersed team that values individual excellence, diversity, and inclusion. Their culture blends entrepreneurial spirit with enterprise investment, offering rapid advancement opportunities with cutting-edge technologies. They pride themselves on great people practices, learning opportunities, and a fun work environment.